More Information on Our Solar Service Plans

Can I Manage My Multiple Sunnova Solar Systems in One Place?

Yes! If you have multiple Sunnova solar systems, we can consolidate your accounts into one view in our MySunnova portal. Please contact our customer care team, and we can set up your portal: 866.SUNNOVA (866.786.6682)

What is required to go solar?

If you’re a homeowner in an area where electricity is regulated by a centralized utility provider, and you have a FICO score of 650 or greater, you could be a solid candidate for solar power. Fill out our easy online form to see if you qualify. Do I have… Continue reading 

Can I afford to go solar? Are there upfront costs?

At Sunnova, we won’t offer you solar service unless we can save you money over what you’re currently paying the utility company for electricity. You save or you don’t go solar -- it’s that simple. Plus, there are no upfront costs, and you’ll never have to… Continue reading 

Why are Sunnova agreements 25 years?

The reason behind the 25-year duration of Sunnova solar service agreements is simple: long-term peace of mind. Utility rates are unpredictable because they are tied to fossil fuels and, as a result, dependent on the ups and downs of a commodity market. When… Continue reading 

Is there a warranty? Is there a solar production guarantee?

Every Sunnova solar service agreement comes with a maintenance and operations warranty that lasts the lifetime of the agreement. That means you’ll never have to worry about paying out of pocket for repairs or part replacements your solar system may need over… Continue reading 

Will I be able to monitor my production?

Absolutely! You can monitor your solar system’s production in the “Monitoring” section of the customer portal. Keep in mind, the reading of your meter is delayed approximately 24 hours. For example, on Monday, you’ll be able to see the production your system… Continue reading 

Can I just buy a solar system from you?

Sunnova offers the EZ Own Program in certain markets. So, depending on where you live, you can purchase your solar system and still enjoy the benefits of Solar as a Service: a comprehensive warranty and insurance package for the lifetime of your solar service… Continue reading 

What’s the difference between solar as a service and a solar loan?

When you purchase a solar system through a conventional solar loan, you’ll probably have to come up with a down payment of several thousand dollars. But it doesn’t end there. The costs associated with maintenance and repair for the system usually come out… Continue reading 

Is there a battery in the system?

Solar storage is a hot topic in the solar industry because it has the potential to reduce dependence on the electric grid. Instead of relying on the grid to supplement your energy consumption at night and on cloudy days, you would be able to use the excess,… Continue reading 

Can I cancel my solar service agreement?

There is a brief window for canceling your solar service agreement, typically seven days from the date you sign it. Cancellation periods may vary slightly by product and market; however, your solar service agreement will outline the specific terms and deadlines… Continue reading 

What if a tree limb or golf ball breaks a solar panel?

Solar panels are tough and built to last. They’re covered with tempered glass, which is incredibly durable. Today’s solar panels can withstand the force of hurricane winds and large hail. That being said, freak accidents occur. Your solar service agreement… Continue reading 

Will I have power during a blackout?

Your Sunnova solar system is grid-tied, which means it is connected to the electric grid. As a result, it cannot operate independently of the electric grid and will shut down when the grid isn’t working. This means you won’t have power at all for your home… Continue reading 

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