Sunnova Closure and Support Resources
A Stronger Future Under New Ownership
Through Sunnova's court-supervised chapter 11 sale process, new owners have acquired substantially all of Sunnova's assets and operations. Importantly, as part of the sale transaction, SunStrong Management, an experienced full-service asset manager for the renewables industry, has assumed responsibility for the servicing of the accounts for in-service customer systems acquired by the new owner group, Sunnova has ceased independent operations. SunStrong Management has assumed responsibility for servicing and managing most in-service customer systems—ensuring continuity of operations, billing, and support for existing customers.
Who Is SunStrong Management?
SunStrong Management is a full-service asset manager dedicated to the renewable-energy sector. Led by seasoned industry veterans, SunStrong specializes in the management of existing residential solar portfolios, including leases, loans, and power-purchase agreements.
SunStrong provides comprehensive services such as operations & maintenance, billing & collections, and investor engagement, ensuring a stable, customer-first approach for every household they serve.
What This Means for Sunnova Customers
If your account has transitioned to SunStrong, you should have already received communications outlining next steps for maintaining your solar service, billing, and account access.
SunStrong's mission is to provide:
- Reliable service for your solar and storage systems
- Transparent, timely communication about your account
- Minimal disruption to your existing billing and performance tracking
Your payment arrangements remain the same. Please continue to make payments as usual until you receive updated instructions directly from SunStrong.
Questions About the Transition?
What happened to Sunnova?
Through a competitive, court-supervised sale process, new owners acquired substantially all of Sunnova's assets and operations to ensure long-term stability for customers, employees, and partners.
Who is managing my account now?
SunStrong Management has assumed customer-facing responsibilities for accounts acquired by the new owner group, including system monitoring, billing, collections, and customer service.
Will my payments or contract terms change?
No. You should continue your payments as usual. If any changes occur, SunStrong will notify you directly with clear instructions.
I had an in-progress installation. What happens next?
SunStrong is working with GoodLeap, a leading solar-market participant, to facilitate completion of certain in-progress installations. You'll be contacted by your dealer or a GoodLeap representative if your project qualifies.
For assistance with in-progress installations, contact GoodLeap at (888) 975-5436 or [email protected].
Additional Resources
- Learn more about Sunnova's Chapter 11 proceedings: restructuring.ra.kroll.com/Sunnova
- For customer support inquiries, please refer to the contact information provided in your SunStrong welcome email.