Sunnova Events Terms and Conditions

Official Rules



Thank you for registering for this Sunnova event (“Event”). Regardless of whether your registration is submitted by you or your proxy, the following Events Terms and Conditions (“Terms”) apply to you and your participation in any Sunnova Event, both in-person and virtual. “Attendee” for purposes of these Terms will include all participants at the Event, including Sponsors, Exhibitors and Attendees. By participating in this Event, you agree to these Terms so please read them carefully. These Terms include and incorporate by reference Sunnova’s Privacy Policy.

This Event is organized by Sunnova, which reserves the right, in its sole discretion, to limit or deny access to any entity or individual. To be eligible to participate, you must be 18 years old or older.

Events Registration

Attendee Cancellation Policy

If circumstances change and you can no longer attend this event, you may cancel your registration by providing written notice to Sunnova Events . Our Attendee Cancellation Policy is outlined below.
Registrations may be refunded, or a ticket re-activated, if a cancellation is made in writing up to 30 calendar days prior to the in-person events start date, or 7 calendar days prior to the virtual event start date. Cancellations received after the cancellation cutoff date or nonattendance will not be refunded and/or tickets will not be re-activated. For cancellations received after the cutoff date with a balance due, the registration amount remains due in full.

Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for canceling their own hotel and travel reservations.

Force Majeure

After the cancellation cutoff date, payments made are not refundable for any reason, including, but not limited to, failure to use event attendance credentials due to illness or due to any event beyond the reasonable control of the parties, such as an act of God, natural disaster, travel-related problems or an act of terrorism.

Badge Policy

Sharing of Attendee badges/credentials is not permitted at any time. Badges/credentials are issued to, and can be picked up by, and used only by the Attendee named in the registration. Photo ID will be required for each Attendee when collecting a badge onsite. Badges must be worn at all times during the Event. Sunnova reserves the right to remove any Attendee from the event found violating these conditions and may restrict this Attendee from participating in future Sunnova Events.

A Sunnova Event badge allows an Attendee entry to the overall Event, but cannot guarantee admission to every session, lounge, or meeting area. Admission is subject to venue capacity and other requirements.  For example, certain sessions may be restricted from exhibitor Attendees.

Payment Terms

Submission of a registration online, by phone or email, constitutes an official registration and intent to attend the Event.  Invoices are payable upon receipt, and full payment must be received in order to gain entry to the Event.  Until your payment is received you will not have access to pre-event entitlements that you may be entitled to, such as booking certain sessions.  Please note Sunnova does not accept cash payments onsite at the Event, unless required by law.

You agree that, in the unlikely event that Sunnova cannot resolve your payment issue and you dispute the credit card charge, your electronic statement may be used as evidence that said charge is valid and just. If there are any issues with your credit card charge, please contact Sunnova Events.

At the Event

Health & Safety

Attendees expressly agrees to fully comply with appropriate COVID-19 health and safety protocols for attendance at Sunnova Events. This includes the requirement to wear face masks at all times, maintain appropriate (at least 6’) social distance, and others, in accordance with applicable state and local requirements. Attendees will not attend if they are sick, or if they are experiencing symptoms, or have been exposed to someone who is sick.

Attendees at Sunnova Events are expected to make every effort to maintain CDC-recommended hygiene procedures, including, regularly hand washing, when not available use hand sanitizer, avoiding touching eyes, nose, and mouth in public places, covering coughs or sneezes with a tissue or the inside of the elbow, avoid touching including handshakes and hugs, etc.

Attendance at Exhibitor or Sponsor Sessions

By attending an Exhibitor or Sponsor session at a virtual or in-person Event, you are authorizing your registration information to be shared with that particular Exhibitor or Sponsor and agree to receive communications from such Exhibitor or Sponsor, which are subject to that Exhibitor’s or Sponsor’s privacy practices, including their privacy statement or policy.

Exhibitor Engagement Zone at Virtual Event

By accessing content in an Exhibitor’s Engagement Zone, available on the virtual event platform, you are authorizing your registration information to be shared with that particular Exhibitor and agree to receive communications from such Exhibitor, which are subject to that Exhibitor’s privacy practices, including their privacy statement or policy.

Session Accessibility

Your Event registration provides access to certain sessions based on your Attendee profile and registration package. Session admission is also subject to venue capacity.

Guest Speakers

Sunnova Guest Speaker sessions are central to the success of Sunnova Events. Guest speakers are not employees of Sunnova and Sunnova neither pre-reviews nor comments on the content of our guest speakers sessions. Guest Speaker views and opinions are entirely their own and in no way reflect the views and opinions of Sunnova.

Use of Multimedia at the Event

In order to comply with data privacy laws, Sunnova imposes certain restrictions on the use of multimedia at its Events (i.e., photography, video, audio, online streaming and all future mediums). Please note that Sunnova imposes different photography/streaming/recording and social media rules for Exhibitors and Attendees from Exhibiting companies at the Event (as further clarified in the Exhibitor Rules & Regulations because these groups are representing Sunnova at the Event).

Sponsors, Exhibitors and Attendees: Sunnova prohibits the use of cameras and mobile or screen recording devices at all Event Sessions and on the Exhibit Floor during show hours. For all other areas of the Event, Sunnova (and at times approved third parties) hires professional service providers (photo/video/audio/streaming) to document and showcase the Event experience. For virtual events, Sunnova prohibits the use of screen shots and/ or any other technology that can be used to capture proprietary content and images from our website.

For Exhibitors: When a company contracts with Sunnova to exhibit at a Event, they are representing Sunnova.  As such, we will allow them to photograph/stream/record their Event experience and booth set-up, provided they comply with the Exhibitor Rules & Regulations. 

For Attendees: Sunnova leverages social media to post real-time Events photos and videos to its Social media feeds, and display select submissions from those feeds on screens throughout the venue. Attendees are encouraged to capture their Event experiences in the permitted areas of the Event venue and post their own social content from the Event (text, photos, audio, video, streaming), provided it does not defame other Event attendees or Exhibitors or infringe on copyrighted Sunnova branding and content. Sunnova will determine in its sole discretion which posted content will be displayed on the screens at the Event venue.
By attending the Event, you acknowledge and agree as follows: (a) Sunnova may edit and use the footage it captures at Sunnova Events for marketing and promotional activities and for any other lawful purpose in the ordinary course of its business; and (b) Due to the prevalence of mobile recording devices in today’s world, Sunnova disclaims all liability for the capture of your image by Attendees (who are not under sponsorship contracts with Sunnova) in any multimedia format at the Event.

Meetings – Both In-Person and Virtual

During the course of the Event, it is not uncommon for Attendees to participate in meetings, ad-hocs or scheduled sessions with other companies of the same industry. In any such situation, you agree to adhere to the SEIA’s Antitrust Guidelines.

Events Security

FOR IN-PERSON EVENTS: Sunnova Wireless is a free open wireless internet service provided to Sunnova Attendees for use at Sunnova Events (which may not be available for all events). If the Sunnova Event provides Sunnova Wireless, by using the wireless service, you agree to the following terms and conditions:

The Sunnova Events Attendee Wireless Service is a complimentary service that allows authorized users to access the internet during their visit to a Sunnova Event. By accessing the Sunnova Wireless, you acknowledge that you are an authorized user of Sunnova’s system. You further understand that your access to the system is an unencrypted public wireless network, and that you are solely responsible for ensuring the privacy and integrity of any transmissions you make or receive, as well as the safety and security of any systems you attach to the Sunnova Events Attendee Wireless Network. You understand the unencrypted access to the public internet and take full responsibility for any necessary security precautions, including encrypting confidential transmissions and backing up any data. You agree that Sunnova may routinely monitor, audit, intercept and disclose communications over its networks for security, performance and other purposes, and may remove an attached system from the Sunnova Events Attendee Wireless network at any time for any reason. This information may include, but is not limited to device, user, and location data while on Sunnova’s network.

Limitation of Liability — Under no circumstances, where applicable law permits, shall we be liable for any direct or indirect damages resulting from your use of the Sunnova Wireless service or the platform, whether or not we have been advised of the possibility of such damages   In no event shall our total liability to you for all damages and losses exceed the amount paid by you, if any, for accessing the Sunnova Wireless Service. or the platform We have no duty to update the Service or the contents thereof.  If you are dissatisfied with the service, your sole and exclusive remedy shall be to discontinue use of the Service. 

Events Services

Sunnova provides tools and services that are designed to help Attendees get the most value out of their Event experience. These tools and services are designed to help Attendees build a personal agenda, find and connect with others (Sunnova associates, event Sponsors, Attendees and Exhibitors) before, during, and after the Event. To ensure a positive experience is had by all, we require Attendees to adhere to the Event Code of Conduct.

Event Navigator Website and Mobile Application

When building your agenda and setting up your Event experience within the Event Navigator tools (which may not be available for all events), Sunnova may evaluate the content you access and the choices you make to provide you with recommendations and ensure the most effective ongoing service and support. Sunnova will not share this information with any third party without your prior written consent.

Push Notifications

When using the Event Navigator Mobile Application (which may not be available for all events), you are presented with the ability to allow Sunnova to send you Event notifications. These notifications may include alerts, sounds, and icon badges. Sunnova utilizes these notifications to communicate upcoming event features, changes in schedule, and important event information.

These notification settings can be configured at any time within the settings section of your mobile device.

Presentation Materials

You may receive access to Sunnova and third-party licensed content (“Presentation Materials”). Sunnova is not liable for the information in the Presentation Materials. You may use these presentations as well as session audio/video recordings where available solely for your own internal, non-commercial purposes. Unauthorized distribution (via sales, copying, posting on intranet/internet) is expressly forbidden.

Events Code of Conduct

The Events Code of Conduct outlines our expectations for all Attendees who attend or access a Sunnova Event and for those who utilize Sunnova’s Event Services. Event organizers will enforce this Code and expect cooperation from all participants to help us promote a safe environment and a productive Event experience for everyone.

Please do:

  • Maintain a respectful, considerate, and courteous attitude towards everyone you engage with online, at the event, and the venue
  • Refrain from demeaning, discriminatory, abusive, harassing or threatening behavior and/or speech
    • Harassing behavior and/or speech includes the following:  offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; use of nudity and/or sexual, obscene or otherwise objectionable images in public spaces (including Presentation Materials); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; unwelcome physical contact or sexual attention
  • Secure your belongings and be mindful of your surroundings and of your fellow participants
  • If there is a situation that looks concerning or could be dangerous, notify event organizers in a prompt manner
  • Provide clear, valuable, honest information
  • Adhere to SEIA’s Antitrust Guidelines when engaging in any peer activity at the Event
    • Make your messages and invitations useful and informative
    • Make your messages and invitations relevant to the event

Please do not:

  • Demean, discriminate, abuse, harass, or threaten those who you engage with online, at the event, the venue, or any related event social or networking interaction
  • Spam event participants
  • Post harassing content
  • Use a Sunnova Event for commercial or advertising purposes that directly compete or conflict with the event (commonly known as the Suitcasing and/or Outboarding).  Event organizers reserve the right to escort any individual from the event who is reported to be soliciting business from other Attendees and Exhibitors at the event, the venue, or other public spaces, including a hotel lobby, who is not a Sunnova exhibitor at the event. 
  • Post copyrighted content without permission from the owner

Reporting Violations of this Policy

If you have been (or notice that someone else has been) impacted by someone failing to adhere to this Code of Conduct or have additional concerns, please contact a member of the Sunnova Events Team onsite or by emailing Sunnova Events.

In the event of an emergency situation, please contact local authorities immediately.

Consequences of Violating this Policy

Unacceptable behavior will not be tolerated at Sunnova Events. Anyone engaged in unacceptable behavior may result in suspension of your usage of the Events Services and expulsion from the event without warning or refund. This may also result in prohibition from registering or attending future events.