Right to Know (Access) and Deletion Requests
Access
Under the California Consumer Privacy Act, California residents have the right to request (up to twice per 12-month period) access to the specific or categories of Personal Information Sunnova has about them. Limited exceptions may apply.
If you are a California resident, you may submit an access request by completing the form below or calling us at 866.SUNNOVA (866.786.6682). To protect your Personal Information, you will need to provide required information and/or documentation to verify your identity. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law.
If you are an authorized agent submitting a request for another California resident, you must provide a written authorization from the Consumer (along with proof of your identity) or a copy of a lawful power or attorney. You may provide this documentation via email at customerservice@sunnova.com after submitting the request. We may contact you or the Consumer on whose behalf you claim to act to verify your authorization.
Additional information about how we use and disclose Personal Information, can be found in our Privacy Policy. you may find the answer you are looking for faster by reviewing the Privacy Policy than by submitting a request.
Deletion
Under the California Consumer Privacy Act, California residents have the right to request deletion of the Personal Information Sunnova has about them. Several exceptions may apply.
If you are a California resident, you may submit a deletion request by completing the form below or calling us at 866.SUNNOVA (866.786.6682). To prevent unauthorized individuals from making deletion requests, you will need to provide required information and/or documentation to verify your identity. We will process verified requests within 45 days, subject to any applicable exceptions and extensions permitted by law.
If you are an authorized agent submitting a request for another California resident, you must provide a written authorization from the Consumer (along with proof of your identity) or a copy of a lawful power or attorney. You may provide this documentation via email at customerservice@sunnova.com after submitting the request. We may contact you or the Consumer on whose behalf you claim to act to verify your authorization.
Additional information about how we use and disclose Personal Information, can be found in our Privacy Policy. Before submitting your deletion request, we urge you to read and consider the Privacy Policy.
In order to have your Google Analytics data removed, you will need to send your ClientID. To find this ID:
- Go to your browser’s settings and look at what cookies are stored. You should find one named _ga, which is the Google Analytics cookie, and within it is a string like GA1.2-2.318596131.1556642125.
- The ClientID are the numbers before and after the final period (in this case, 318596131.1556642125).
- If you have multiple _ga cookies on your browser, please send all of the ClientIDs.
Submit An Access/Deletion Request
Do Not Sell My Personal Information
Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their Personal Information.
If you are a California resident, you may submit a do not sell request by completing the form below or calling us at 866.SUNNOVA (866.786.6682). We will process your request as soon as possible but please allow up to 15 days for this to occur.
If you are an authorized agent submitting a request for another California resident, you must provide a written authorization from the Consumer (along with proof of your identity) or a copy of a lawful power or attorney. You may provide this documentation via email at customerservice@sunnova.com after submitting the request. We may contact you or the Consumer on whose behalf you claim to act to verify your authorization.
Additional information about how we use and disclose Personal Information, can be found in our Privacy Policy. Before submitting your do not sell request, we urge you to read and consider the Privacy Policy.
Submit A Do Not Sell Request