California residents located within SCE territory (served by Clean Power Alliance) are eligible to participate. For customers served by Clean Power Alliance, enrollment in PowerGrid Protect™ means you’ll be enrolled in CPA’s Power Response Program with no additional action needed from you.³

Once your Sunnova SunSafe® and/or +SunSafe® system is installed and operational, Sunnova will send you an enrollment email outlining the steps to take in order to sign up. You will need to sign into your SCE account online in order to complete the process, but rest assured this takes only a few clicks on your part!

California’s transition to a cleaner and resilient grid will require energy to be available at different times during the day. As most Californians know, the utilities ask us to reduce consumption during heat waves and other grid events. By participating in Sunnova’s PowerGrid Protect™ Program, you are providing clean energy when the grid needs it most! Even better, you will continue to receive the energy credits from your utility and you will receive a $100 reward card from Sunnova for your participation upon enrollment and for every year that you continue to participate.

Sunnova will manage and optimize your battery storage settings to make sure that the clean energy from your system is being used when the grid needs it most. Your battery will still discharge energy to your home just as it did before, while Sunnova makes sure the clean power usage is optimized for the local power grid.

Your Sunnova SunSafe® and/or +SunSafe system will participate only during times when the local power grid is experiencing more demand than is typical in your local area. Sunnova works to ensure that your battery will always maintain a reserve and you will still be using your own stored solar power from the battery.

Yes, your battery will always maintain a minimum amount of reserve energy while participating so it will be ready to backup in the event of a potential outage.

Your participation is always in your control! As an opt-in program, you have the option to opt-out as well. You may withdraw by contacting Sunnova at 1-866-SUNNOVA and speaking with a customer service representative. It may take up to sixty (60) days to process your withdrawal. Withdrawal will not affect the other services provided to you. By withdrawing, you may render yourself ineligible to receive the incentive and participate in future programs.

Once we have confirmation of your enrollment from our partners, we will get your reward card processed and on its way! After receiving an enrollment confirmation email from Sunnova, please allow up to eight (8) weeks to receive your reward card.

You will continue to receive $100 every year you participate in the program²

Sunnova’s PowerGrid Protect™ program has partnered with Clean Power Alliance's (CPA) Power Response program to reduce energy usage when electricity consumption is anticipated to be much higher than the electricity grid can provide. When the stress on the electricity grid is high, CPA will call a Demand Response (DR events).