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Frequently Asked Questions
Texas customers have the option to choose their electricity service provider. This means there are many electricity providers offering different rate plans. However, most of these plans do not buy back excess solar generation, known as a solar buyback or credit, which means you could be better off switching to a provider that does. Although sites like Powertochoose.org may list a variety of rates to choose from, it isn’t easy to find solar buyback rates. You may think you’ve chosen the best rate for your home, but after factoring in solar credits or lack thereof, that low rate may not be as low as you originally thought on a net basis. The good news is, Sunnova has done the work for you! We have analyzed solar buyback rates with leading retail electricity providers and are excited to share this information with our customers.
Depending on which retail electricity provider you choose, Solar buyback credits will appear on your monthly electricity bill or otherwise be reported back to you. If your current provider is not crediting for your excess energy produced by your solar system, you are missing out!
The plans shown here include the solar buyback rates by which you would get credited for your excess solar generation and thus receive the most value for your solar generation as a Sunnova customer.
No, solar buyback credits will come from your retail electricity provider and will not appear on your Sunnova bill. Sunnova customers are under no obligation to enroll in a plan that provides solar buyback credits.
If your electricity plan does not provide solar buyback credits, you may be missing out on the full value of the energy from your solar system. Solar buyback plans offer credits to your electricity bill for any excess energy your solar system delivers back to the grid. Without that credit, the monetary value of the excess energy would be lost. Visit the links above to learn more about these solar buyback plans.
Yes, you will still receive your monthly Sunnova bill for your solar energy service in addition to your retail electricity provider’s bill. Any solar buyback credits will appear on your retail electricity provider's bill.
No, you’ll need to be on a specific solar buyback plan to get credits for your excess solar generation. Visit the link above to find some options you can choose from.
Each retail electricity provider manages the process for how credits work. Please refer to the electricity provider’s plan details for more information.
Please refer to your current plan’s Electricity Facts Label (EFL) or contact your retail electricity provider for information on early termination fees.
A solar buyback rate is not a requirement of your Sunnova service agreement. Sunnova does not guarantee any rates provided by retail electricity providers. As a solar customer in Texas, you should check with your local utility to determine if you can participate in an active solar buyback program. If your home is in a deregulated area (delivered by Oncor, Centerpoint, AEP North, AEP Central, or Texas New Mexico Power Company (TNMP)) you may want to shop retail electricity providers to find the best rate plan for your situation or click on the links above to see certain available rate plans.
We recommend you shop retail electricity providers offers to find the one that is best for you based on electricity rates (grid power and solar buyback) and contract length. Sunnova does not guarantee any rates provided by retail electricity providers. We have collected information on offers available through select retailers at the link above. Please refer to all electricity provider’s plans for terms and conditions.
Contact your retail electricity provider to clarify how the solar buyback program you are participating in works and see if they can offer any options. If you choose to change retail electricity providers to find a plan that works better for you, please review the above solar buyback offers.
You should call the retail electric provider. Below is contact information for certain providers:
If you’re a TXU Energy Renewable Buyback customer, call 800-818-6132 and mention you have questions about your solar credits.
Sunnova Customer Protection Disclosures
* MP2 Energy Texas LLC d/b/a/ Shell Energy Solutions (hereafter “SES”) PUCT No. 10174 These are trade names, trademarks, copyrights, patents, and other intellectual property rights owned or licensed solely by SES and remains the exclusively the property of SES. This use herein does not transfer, license or confer any right, title or interest in or to any such intellectual property to any other entities.
**TXU Energy and the TXU Energy logo are trademarks or registered trademarks of TXU Energy Retail Company LLC. REP # 10004.
Broker: a person or entity that provides brokerage services.
Brokerage Services: the provisioning of advice or procurements services to, or acting on behalf of, a retail customer regarding the selection of a retail electric provider (REP)
Client: a person who receives or solicits brokerage services from a broker
Sunnova: Sunnova Energy Corporation; 20 Greenway Plaza, Suite 540, Houston, Texas 77046; 866.SUNNOVA (866.786.6682); email@example.com. Sunnova’s Broker Number is BR200240.
- Sunnova may be compensated by the REP as a result of providing Brokerage Services to Client. Brokerage Services provided by Sunnova may include, but are not limited to, providing a link to customer to an REP’s website and/or rate plans. Sunnova will receive remuneration from the REP for Brokerage Services when a Client enrolls in a plan for retail electric service via a link provided by Sunnova. Sunnova’s compensation shall be included in the energy rate charged to Client and shall be paid to Sunnova upfront and/or on a residual basis based on monthly usage.
- The duration of such Brokerage Services shall extend until Client terminates the Broker/Client relationship with Sunnova. Client may terminate the relationship in its sole discretion and at no cost to Client by contacting the REP directly. Termination of the Broker/Client relationship shall not affect any compensation already incurred by Sunnova.
- For any complaints or inquiries, please contact the Public Utility Commission of Texas: Call: 1-888-782-8477 | Austin: 512-936-7120 | TTY: 1-800-735-2988 | email: firstname.lastname@example.org For more information visit: https://www.puc.texas.gov/consumer/complaint/Complaint.aspx
Sunnova’s website may contain links to third-party websites ("Third-Party Sites"). The Third-Party Sites are neither owned by nor under the control of Sunnova or its affiliates. Sunnova is not responsible for the contents of any Third-Party Site. Sunnova is not affiliated with any REP or their products and/or services it markets.